Why Startups Suck At Customer Success

Your customers aren’t going to love your product right away

Image for post
Image for post

What is great customer success?

Why startups are terrible at making customers successful

What does a customer success team look like?

But customer success isn’t just a team, it’s built into the product

How startups create great customer success

Written by

I’m a multi-exit, multi-failure entrepreneur. Building Precision Fermentation & Teaching Startup. Former Spiffy & Automated Insights. More at joeprocopio.com

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store