I Want My Startup’s Customers To Savage My Product

How I’m Lifting My Customers Up By Tearing My Product Down

I’m going to be extra transparent with this post. Last week, I sent out a quarterly survey to my startup’s customer base and, as usual, I tacked on a Net Promoter Score question. The first two responses to the survey came back with two detractors for the NPS. And when I saw that…